Aimed at those who want to make the most of their money, or have felt that their bank, building society or credit card company has treated them unfairly. The book explains in a practical way what customers" rights are, from a current account to obtaining a business loan. Whether the problem is having used a credit card to pay for a holiday only to find that the travel company is now broke, arguing with a finance company, or just want to know how a bank goes about deciding whether to make a loan or overdraft available, this book aims to offer guidance. Chapters describe popular finanacial products and how to obtain professional advice to help manage money and plan a financial future.