The special theme of Soundings 20 continues discussion on emotional labour - a compelling and useful concept, particularly because it provides a language through which to describe the nature of "relationship work", whether paid or unpaid, public or private. It includes: Arlie Hochschild on the management of emotions after 11 September A Manifesto for Feelings Discussion of the role of emotional labour at work - in nursing, police work, careers counselling and the emergency services Articles on emotional aspects of unemployment, the disappearance of the notion of convalescence, the desperate plight of refugees and regeneration Soundings 20 also features Haim Bresheeth, Nira Yuval Davis and Lena Jayyusi on Israel and Palestine; Andrew Stevens on the British constitution; Anita Biressi and Heather Nunn on the Tony Martin case; Fraser MacDonald and Andy Cumbers, and John Grieve Smith and G. C. Harcourt, on Gordon Brown; plus reviews, photos and poems.