Today, being tougher-and better-than your competition means measuring up to the quality standards that the world judges suppliers and partners by: the ISO 9000 Series. However, attaining certification is a challenge for many companies. The authors demystify the process of complying with this quality standard and offer a 14-step process to certification including estimates of time frames and costs. The ISO 9000 Book covers every aspect of ISO 9000 certification, from the preparation to the final audit. In clear, nontechnical terms, you will learn how to: * Interpret the standard for your business. * Focus on the areas of quality assurance that are subject to a rigorous audit during certification and gauge your organization"s readiness. SPECIAL FEATURES: A sample quality manual is included! By following this practical example you can begin the preparation process and identify the activities that your organization needs to perform