Presenting readers with a sophisticated, but pragmatic model that they can apply to any kind of quality improvement effort, this book shows readers what to do, how to do it, and how much it will cost. This model has been applied with great success by the Council for Continuous Improvement, a 60-member consortium of high-technology companies. Readers learn how to: measure improvements in more than just financial terms; choose the most useful quality "tools"; focus on major targets for improvement; and integrate quality efforts with company-wide strategic tools.