Management expert Elaina Zuker aims to show managers, staff members and sales peoploe how to master the influence skills they need to triumph in today"s unpredictable business and social climate. The workshop format features worksheets, checklists and self-assessment exercises that stengthen awareness of one"s own influence style as well as the style used by clients, colleagues, subordinates and employees. Zuker helps readers realize others" hidden motives, establish and maintain deep rapport, perfect the art of listening, and promote positive organizational change. Armed with these practical insights, managers can plan and implement a personal influence strategy that persuades others without tricks or manipulation.