Six Sigma is a breakthrough strategy for attaining and improving upon the core strategic goals of a corporation. This iniiative was first launched by Motorola almost 20 years ago and is now a leading improvement strategy in corporations across the US, Europe and Asia. This pragmatic book is for managers at all levels who wish to understand the potential of Six Sigma for their companies and how to go about adopting it. Six Sigma companies achieve high rates of improvement and show significant results. Cases from manufacturing and service organizations are covered indepth with issues spanning process and design improvements that are possible to implement in today"s corporations The purpose of this book is to inspire managers to launch their own Six Sigma programs as well as to offer practical suggestions for integrating Six Sigma into the fiber of companies. This book is bursting with good ideas for both seasoned professionals and beginners