Highlighted in this volume are the state-of-the-art applications and research in expert systems and natural language interfaces in the fields of banking, economics, financial services, insurance, business management, manufacturing management, accounting and other public/private services. Specific methodologies covered include organisational aspects, database interfaces and A.I. software development management. The book includes extensive and structured surveys of world-wide projects and applications, and an evaluation and comparison of expert system tools for these application fields.