The bestselling model for improving outsourcing procedures; fully revised and including a new introduction and updated case studies. Based on a research study with the University of Tennessee and the United States Air Force, Kate Vitasek has identified the top 10 flaws in most outsourced business models and shows organizations how to rethink their outsourcing relationships in a way that will lower costs, improve service, and increase innovation. This revised edition includes updated case studies and a new introduction.