Whitmor"s customer service team welcomes the opportunity to speak directly with any purchaser who requires assistance with a product or who simply has any question whatsoever pertaining to a Whitmor product. You may contact Whitmor toll-free at 888-944-8667 or via email at customer_service@whitmor.com. Whitmor 36 Pair Over-the-Door Shoe Rack in White: * 36 pair over-the-door shoe rack * easy no tool assembly * durable resin sides with non-slip coated steel bars * holds up to 36 pairs of shoes * unique flip up feature allows use for high-tops, boots or other tall designs of footwear * Model #6486-1746-WHT * Questions about product or assembly? Call Whitmor toll free: 1-888-944-8667