Like any real-life organization, Santa"s workshop must find a way to do more with less, in this case producing over 500 million presents each year! That calls for quite a production capability. Each year the demand rises and the workshop must ramp up production or face disappointed children. Production director Rune decides to use a radical approach. Known as the facilitation process, this strategy has three steps: take responsibility, focus on the work at hand, and improve working relationships. "Crisis at Santa"s Workshop is an engaging story that can be read on many different levels. Managers find a blueprint for change, while readers recognize their own working lives--and possibilities--in a classic tale of a group rallying to a cause and overcoming tremendous odds to achieve success.