Business Communication is designed to provide intermediate students with the language and the personal skills that will help them interact effectively with colleagues in the workplace.Ten chapters arranged in "Steps" help students learn how words express attitudes that can greatly affect working relationships. -- Illustrated case studies help students compare opposing interpersonal styles and analyze their own styles. -- A variety of language skills activities help students practice grammatical patterns they will use in actual business situations. -- Personal success skills activities further develop students" ability to function in the workplace. -- Communicative games reinforce the topic, vocabulary, and grammar of the steps. -- A complete answer key permits students to use Business Communication in a self-study context.