New Directions in Health Care Leadership Building trust in the health care community is our greatest challenge for the next century. This book tells us how to do it. Read it! - Leland Kaiser, founder, Kaiser Consulting Network Trust Matters is an essential guide for all health care professionals--managers, executives, board members, and health plan leaders--that offers the much-needed information and tools to help them regain the confidence of the patients they serve and people they work with. In a clear and persuasive manner, the authors explain how to develop health care organizations in which people trust each other and enjoy working together. Includes useful assessment tools and activities.