The Basics of Performance Measurement
Price 18.48 USD
EAN/UPC/ISBN Code
9780527763282
Author
Jerry L. Harbour
Producer
Quality Press
Pages
72
Year of production
1997
This book contains brief examples of all types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization. A special feature of this book is a section on performance measurement displays to encourage active measurements.