Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to Use Supporting Documents Bringing ITIL Theory into Practice

Price 73.64 USD

EAN/UPC/ISBN Code 9781921523410


Producer Emereo Pty Ltd

Pages 124

Year of production 2008

A professional technical roadmap to IT help desk design, implementation & best-practice operation: initial concepts, key processes, goals & KPIs, mission statement templates, planning strategies, & performance measurement & improvement guides.