Experience learning made easy—and quickly teach yourself how to manage your work day and communications using Microsoft® Outlook® Version 2002. With STEP BY STEP, you can take just the lessons you need, or work from cover to cover. Either way, you drive the instruction—building and practicing the skills you need, just when you need them! Master the tools for creating and managing your e-mail, calendar, contacts, and tasks Organize, personalize, and add rich formatting to e-mail messages Send instant messages, MSN® Hotmail®, and newsgroup messages—straight from Outlook View team and conference room schedules to set up meetings Share your calendar over the Internet confidently and securely Prepare for the Microsoft Office User Specialist (MOS) exam This book is approved courseware for the Microsoft Office Specialist Program. Go to: http://www.microsoft.com/learning/mcp/​officespecialist/default.mspx