Worldwide telecom spending was over $4 trillion in 2004, and virtually all 12 million businesses in the U.S. buy phone and other telecom servicesOur book shows people at small and medium-sized businesses how to make sense of telecom lingo and get the best dealsIncludes an overview of the major players in the telecom industry and an easy-to-understand explanation of the existing telecom infrastructureHelps people pinpoint the telecom services best suited to their business needs, understand billing, and troubleshoot problemsCovers emerging industry trends, such as Voice over Internet Protocol (VoIP), and how they can help businesses cut costs