From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to quality management and the ISO 9000 family of quality standards. Quality management and quality auditing is inevitable in most areas of industry and commerce. Over 500,000 organizations worldwide are already certified to ISO 9000 quality standards, many more are not. For those coming to the subject for the first time, the ISO Standards and philosophies associated with Quality Management can be overwhelming. This is the book these readers need: a fast track introduction and executive level appraisal of the field, from one of quality"s most respected experts. *Enables readers to get to grips with Quality Management and ISO 9000 quickly, without wading through the point by point detail of standards requirements *Supporting case studies and crib lists for presentations on the benefits of Quality Management *Hints and tips for those charged with the task of implementing Quality Management Systems