"Getting teams and groups to function productively is a challenge. For years "The Facilitator"s Fieldbook" has been giving group leaders what they need to make everything run more smoothly. Now fully updated, the Second Edition is truly jam-packed with step-by-step procedures, checklists and guidelines, samples and templates, and more. Perfect for rookies and seasoned facilitators alike, the book covers key areas including: establishing ground rules for groups; planning meetings and agendas; brainstorming; making decisions; conflict resolution; making the most of electronic meetings; using groups to drive change; helping groups hit sales targets; and much more. For managers, trainers, and group leaders in any industry, "The Facilitator"s Fieldbook" is a practical, powerful book that will keep teams and groups humming along and getting results."