"Most managers hate conducting performance appraisal discussions. What"s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In "The Performance Appraisal Question and Answer Book", expert Dick Grote answers over 100 of the most common - and most difficult - questions about this vitally important but often misunderstood and misused tool, including: How should I react when an employee starts crying during the appraisal discussion ...or gets mad at me? Which is more important - the results the person achieved or the way she went about doing the job? Is there such a thing as a perfect performance appraisal form? Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively".