A complete CTS Exam Study System Published with InfoComm International, CTS Certified Technology Specialist Exam Guide offers comprehensive coverage of all objectives on the InfoComm Certified Technology Specialist exam--the leading internationally recognized audiovisual (AV) certification. This authoritative resource includes learning objectives at the beginning of each chapter, best practices, checklists, diagrams, photos, chapter review questions, and in-depth explanations. Designed to help you prepare for the exam, this definitive volume also serves as an essential on-the-job reference. Visit the InfoComm web site to take an official CTS practice exam. CD-ROM includes: One complete electronic quiz E-book, with bonus AV Essentials content Bonus electronic quiz available for download (with free online registration) Covers all CTS exam objectives, including how to: Conduct a site survey Gather customer information Evaluate and recommend changes to a site environment Develop a functional AV scope Design, provide, and sell AV solutions Conduct a vendor selection process Market AV technologies Operate AV solutions Conduct maintenance activities Manage AV business operations Manage AV projects and personnel Conduct estimating, purchasing, and job costing activities Troubleshoot and repair AV solutions InfoComm International is the leading nonprofit association serving the professional information communications industry worldwide. Sven Laurik is a Washington, D.C. area writer and consultant specializing in training development, human performance management, and information support.