A complete course in operations management—without the tuition! The McGraw-Hill 36-Hour Course in Operations Management has everything you need to make your company’s processes efficient as they can be. This easy, self-paced “course” demystifies the concepts and skills you need to master your job! It includes: * Expert guidance on operations management * Chapter-ending self-tests * Final exams that reinforce what you learned Partial Table of Contents * Results over Routine (Motivation for this Study; Operations as Competitive Advantage, Guiding Principles for Operations, Technique: Identifying Sources of Competitive Advantage) * Practical Approach (Systems Thinking, Business Research Framework, Technique: Evaluating Transformation Systems) * Organizational Performance (The Organization as a Value Chain, Product and Service Design, Operational Decision Points, Technique: Using a House of Quality) * Technology across the Value Chain (Product, Process and Information Technologies, Organizational Learning and Knowledge Management, Technique: Applying Maturity Models) * Process Control (To Change or Not to Change: Common vs. Assignable Causes, Statistical Process Control and the Beauty of the Normal Distribution, Attributes versus Variables, Chart Mechanics, Process Capability, Implementation Considerations, Technique: Creating and Interpreting Control Charts) * Project Definition (Project Success Factors and Career-Ending Moves, Managing Change, Project Initiation, Project Planning, Technique: Developing a Statement of Work)