A single, comprehensive resource that responds to the high demand for specialists who can provide advice to users and handle day-to-day administration, maintenance, and support of computer systems and networksAuthor approaches both network and system administration from the perspective of the principles that do not change on a day-to-day basisShows how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirementsNew coverage includes Java services and Ipv6