Offering entirely new content each year, The Pfeiffer Annual: Consulting 2013 showcases the latest thinking and cutting-edge approaches to organization development and performance improvement contributed by practicing consultants, organizational systems experts, and academics. Designed for both the dedicated consultant and the training professional who straddles both roles, the Annual presents a unique source of new knowledge and ideas, as well as practical and proven applications for facilitating better work processes, implementing and sustaining change, and improving organizational effectiveness.The book is divided into four sections: Experiential Learning Activities (ELAs); Editor’s Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. All the material can be freely reproduced for training purposes. The ELAs are the mainstay of the Annual and cover a broad range of training topics. The activities are presented as complete and ready-to-use designs...