Any management decision that involves people (in other words, any management decision) has an emotional component. Given the ubiquitous nature of emotions as part of the human psyche, one would expect leaders and managers to be well-trained and equipped to deal with emotions in the workplace. On the contrary, the emotional side of being a leader is largely ignored in formal and informal training programs, often resulting in miscommunication between managers and their employees, and contributing to workplace stress. Though concepts such as "emotional intelligence" have entered the mainstream, systematic development of skills in managing emotions in the workplace have yet to emerge, and are often relegated to the "touchy-feely" end of the spectrum. This book argues that without acknowledging the powerful influence of emotions-their own as well as others"--managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and...