Ensure Your IT Services Keep Up With Your Customer"s Capacity Demands. Capacity Management and this book"s primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. This book is based on the best practice ITIL framework. ITIL version 3 views capacity management as comprising three sub-processes: business capacity management, service capacity management, and component capacity management (known as resource capacity management in ITIL version 2). The object of Capacity Management is to provide the right capacity, for the right customer, at the right location, for the right costs. This will help ensure that the capability of the IT Services and the supporting Infrastructure can be delivered in line with the Business Objectives. In addition to this, Capacity Management will perform iterative optimization activities to ensure constant improvements and alignment. This Capacity Management book provides a wide variety of...