What makes a great leader? Confidence? Trust? Vision? The ability to inspire? The answer is complex. The good news is that great leaders are made, not born, and the characteristics associated with effective leadership can be assessed, taught, and developed. Based on the best-selling seminar by the American Management Association. Containing practical tools, including assessments, tips, and evaluations, this book shows readers how to take their organizations into the future, inspire those around them...and achieve beyond what is expected.