A crash course for mastering Lean Six Sigma Lean Six Sigma is an essential process for anyone seeking to improve operations. Don"t be daunted by its complexity, though. Whether you"re brand-new to the topic or a veteran looking for a refresher course, The McGraw-Hill 36-Hour Course: Lean Six Sigma explains everything you need to know. Lean Six Sigma experts Sheila Shaffie and Shahbaz Shahbazi guide you through the process for becoming fluent in Lean Six Sigma. In addition to an overview of the methodology, case studies, and detailed descriptions of how to develop the best strategies for success, you get: Chapter-ending self tests Online final exams that reinforce what you"ve learned Certificate of Achievement awarded after successful completion of the final exam