THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER"S BUSINESS

Цена 22.93 - 31.61 USD

EAN/UPC/ISBN Code 9780071809931
Брэнд McGraw-Hill Education
Автор
Год выпуска 2013

THE CUSTOMER SERVICE SOLUTION: MANAGING EMOTIONS, TRUST, AND CONTROL TO WIN YOUR CUSTOMER"S BUSINESS