This book is a factual story of the creation of a unique chemical plant in which the workers became responsible for managing their own work. The book describes the origin and gradual evolvement of the work systems and the mistakes as well as the successes of the system. This plant was the subject of two articles by the American Management Association and a case study by the American Productivity Center. It was also referenced in other articles and books. "Mr. Bob Gilbert"s detailed account of how his team developed an innovative organizational culture in a chemical plant proves once again that leadership and management do matter. Indeed, the principles implemented at the Rohm and Haas chemical plant reflect theories and best practices that have stood the test of time. In particular, the use of self-directed teams, coupled with high expectations and a solid level of trust, are cornerstones of successful organizations of all types. The key is that Bob and his colleagues understood...