The Pancake Principle: Like making perfect pancakes, creating an extraordinary customer experience requires preparation, skill, focus, patience, and timing. What is the difference between good and great? What"s the difference between Olympic gold and the fourth-place finisher whose name we"ll never know? What"s the difference between Garth Brooks and the guy playing a Garth Brooks song from a lonely barstool? Talent? No way! Excellence is often defined by the slimmest of margins, and the ones who find themselves on top are not always the most talented, but they do have something unique. The Pancake Principle shares seventeen defining fundamentals that create the underpinnings of excellence. With the same humor and wit that has him performing daily alongside Jeff Foxworthy, Larry the Cable Guy, and Bill Cosby on the Sirius XM radio Family Comedy channel and the Blue Collar Radio channel, author, humorist, and professional speaker Patrick Henry shares the seventeen...