Tastes and odors in tap water are the leading source of customer complaints. Although common tastes and odors in tap water are harmless, many customers perceive them as an indication the water could be unsafe to drink. This field guide provides all the information water utilities need to diagnose and remove objectionable tastes and odors at the tap. With this handy book, you will be able to: determine the source and cause of any taste or odor: raw water source, treatment plant, distribution system, or customer plumbing; provide good samples to your laboratory for testing; know how to control tastes and odors and prevent them from occurring, no matter what the cause; and make proper treatment choices to remove tastes and odors.