- E-mail has revolutionised the way we work today, but some people find it easier to deal with than others. If you’re new to life online or just trying to find the right tone for writing or replying to colleagues and contacts, E-mail etiquette will help you get the most from your e-mails.Offering practical, jargon-free advice, E-mail etiquette sets out to help with a wide range of essential issues, including managing your inbox, composing e-mails that hit the right note every time, responding to tricky messages, and understanding the legal implications of business e-mails.The book contains a quiz to assess strengths and weaknesses, step-by-step guidance and action points, top tips to bear in mind for the future, common mistakes and advice on how to avoid them, summaries of key points, and lists the best sources of further help.