DELTA Business Communication Skills provides students with the skills they need to communicate effectively and confidently in English, in a variety of business contexts. The series adopts a learner-centred and highly practical approach, helping students to develop the key communication and language skills essential for today"s international business environment. Each title in the series consists of a book and audio CD, designed for students with a pre-intermediate or intermediate level of English. The content and examples are up-to-date and very relevant to anyone working - or planning to work - internationally. The series can be used either in class or for self-study. Features of the series include: Individual needs analysis and learning journal. Awareness-raising activities. Extensive personalised exercises. Tips for effective performance in business. Helpful suggestions for language study. Regular language reference and review sections. Photocopiable resources for further practice. An integrated audio CD. Full audio script and answer key. "E-mailing" helps learners of Business English develop the skills and language needed to deal effectively with e-mail in English. The book practises language and skills in the following areas: Getting started. Structuring your message. Being clear and concise. Choosing the right level of formality. Getting the tone right.