The Interpersonal Communication Book provides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and the "dark side" of interpersonal communication. Recognized for its ability to help readers understand the crucial connection between theory and practice, this twelfth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides the reader to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choices in a variety of personal, social, and workplace relationships. Superior coverage of cultural diversity, ethics, interpersonal communication in the workplace, and the integration of face-to-face and computer-mediated communication make...