Kids will learn a four step approach to apologizing with Zach. Sometimes it?s hard to apologize when Zach shoves his brother for playing with his toy at first he tries to ignore the problem. Finally, his mom?s teaches him the four steps to apologizing: say what you didtell how it made the other person feelsay what you could have done insteadmake it up to the person.Use this helpful book to teach the ?four-square? apology to the children you are working with. Hardcover 32 8" x 8" full-color, illustrated pages. Recommended for children ages 5-8.