All managers are operations managers since all functions within an organization are productive activities. It goes without saying that all functions should be carried out efficiently and effectively. The operations function is at the heart of all manufacturing and service enterprises, and unless this core operation is carried out effectively, there is little hope that the organization as a whole will be effective. The second edition of this successful text has been updated to include extensions of the earlier material covered and the recent developments in operations management, including technology, empowerment, six sigma and social and environmental responsibility. This text is aimed at introductory programmes, and provides sufficient depth for follow up modules which do not specialize in particular aspects of operations management. It can be used at introductory level on undergraduate, HND and HNC programmes. Формат: 19 см x 24,5 cм.