Taking the context of public services management as its starting point, the reasons behind the changes in public services are explained, together with the impact of these changes on public services management. The text discusses the distinct nature of public services management and considers the political, social and economic factors. It examines the management functions as they relate to public services management and critically assesses the future. The book is an ideal text for undergraduates on public policy courses, public and generic management courses. It is also suitable for BSc, MA and other courses in Social Policy, Policy Studies and Health Management. Формат: 19 см x 24,5 см.