The 60–Minute Active Training Series How to Resolve Conflict Effectively PARTICIPANT?S WORKBOOK Too often, in situations of conflict, people seek victory rather than agreement. Resolving conflict successfully means taking a different approach where both parties benefit—creating a win–win situation. How to Resolve Conflict Effectively, Participant?s Workbook from the popular 60–Minute Active Training Series offers you an effective, yet brief program that will teach you the skills needed to successfully resolve conflict and create win–win situations. Specifically, you will learn how to Get tension right out on the table Figure out what?s bothering the other person Communicate the real, underlying concerns The 60–Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team–related skill and can be...