‘This important new book gives much–needed guidance, standards and support in investigations into those all too frequent issues like complaints, reckless business decisions, staff grievances, errors, systems failures, unexplained losses, poor performance and allegations against employees and/or associates. Unfortunately, many investigations are conducted by people who have no methodical approach at hand to lend credibility to their efforts. A poorly conducted enquiry will result in unreliable results along with claims of a “cover up”. The original problem is then compounded by these additional problems that may leave the organization vulnerable to claims and civil action as well as causing unwelcome embarrassment. To ensure sensitive risks are properly investigated and addressed, this book has developed a simple but effective method for carrying out internal investigations based on a BASIC approach that follows five main steps: B eginning the...