When software systems are delivered too late, when they fail to meet the needs of their users, when only a fraction of their capacity is used, when their maintenance costs more than their development, when changes are impossible – then there is a frantic search for new and better engineering techniques and tools. Dahlbom ande Mathiassen advocate a different approach to these problems: pausing and reflection. Surprisingly little time in the education of systems developers is devoted to a consideration of the methods, goals and politics of computerization. The core of the book is an examination of the notion of quality itself. The effective computer professional must arrive at his or her sense of what quality can and should mean in a particular situation in order to resolve the inevitable creative tensions between the nature of people and that of computers, between structured systems and the process of change. The authors draw on a rich range of literature from...