Find the tool you need to improve your organization"s performance quickly and easily in The Memory Jogger II pocket guide. Designed for use on the job, this book presents the quality improvement tools and management and planning tools. This Pocket Guide uses graphics and easy-to-understand text to describe what the tools are, why they"re used, and how to use them. Tools are explained using real-life examples from all types of organizations with problems similar to yours, making them easy for everyone to understand and apply. The Memory Jogger II contains all the tools found in our original Memory Jogger , plus ten more advanced tools, a problem solving/process improvement model, and guidelines for working on teams.