"The first generation of knowledge management has come and gone. The second generation which promises both deeper insights and greater impact, will be less about data and more about the social nature of knowledge, less about‘capture and retrieval’ and more about innovating and sharing, and ultimately more about know-how rather than know about - the only knowledge that matters in any pragmatic institution. Chris Collison and Geoff Parcell show how new ideas and tools are making working and learning inseparable." Peter Senge, Senior Lecturer, MIT and Chair, SOL (Society for Organizational Learning) "This book leads the way in communicating the purpose and practice of knowledge management. It offers clear and straightforward answers to the "why? what? and how?" Chris Collison and Geoff Parcell are immensely practical in their approach to KM, yet manage to communicate a clear vision of "the big picture"...