Improving Human Performance Part One, Problem, impact and costs of turnover - Impact of Turnover, definitions, turnover/retention model, how turnover rates are calculated, statistics about turnover; Why turnover is a serious problem, the issues, the problem of mismatches, the responsibilities, retention as a strategy, the payoff; Costing turnover, fully loaded, using a fully loaded cost profile, exit costs, recruiting costs, selection/employment costs, orientation costs, training costs, lost wages/salaries, supervisor/staff time, lost productivity, loss of expertise/knowledge, customer satisfaction issues, developing the total costs; Part Two, Retention solution - Uncovering retention needs, total compensation, great place to work, opportunity and growth, challenging future, converting needs to solutions; Total compensation solutions, lever one, fairness and value, definition, components, pay, benefits, incentives, rewards and recognition; Great place to work solutions, lever two, connection to the work,...