Operational excellence cannot be achieved by technology alone. An effective Sales and Operations process is essential to successfully implementing any integrated management system such as Enterprise Resources Planning or Supply Chain Management. While the book Orchestrating Success and other books explain the mechanics of the S&OP process, this definitive text illustrates the effective real world implementation of this powerful process and demonstrates how to improve operational performance, including on-time customer deliveries, inventory control, quality, top-line revenues and bottom-line profits.