This collection of actual case studies (with only names changed) is appropriate for both graduates and undergraduates taking courses in public personnel management, human resources management, or employment relations. The book"s 30 cases can be used as teaching tools in the classroom; by trainers with employees, supervisors, or managers; and for individual analysis and self-assessment. In this edition, revisions were made both for currency but also to emphasis more fully the social and ethical concerns of public managers as well as the impact of 9/11 on the field.