Foundations of Service Level Management
Цена 25.54 - 26.07 USD
EAN/UPC/ISBN Code
752063317433, 9780672317439
Автор
Rick Sturm, Wayne Morris
Издатель
Sams
Страниц
288
Год выпуска
2000
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.