Small and medium-sized enterprises (SMEs) face tough operating challenges, particularly in difficult economic times, and quality management is essential to increase bottom-line results, win contracts, save money and manage risks. Focused on the needs of small businesses, this established book, now in its fourth edition, provides step-by-step, prescriptive guidance, tailored to the non-quality specialist, on how to approach quality management and certification to ISO 9001 in a cost and time effective way. However limited your resources, let Ray Tricker guide you through the challenges with: * Relevant examples that put the concepts and requirements into a real-life context * Down to earth explanations to help you determine what you need to change to achieve certification * Free, customisable quality management system files, available from the book's companion website, to give you a starting point from which to develop your own documentation Reap the benefits of ISO 9001 certification without the need for expensive consultancy or training that takes you out of the office with this proven route to quality management success! * Save thousands in training and consultancy fees with this step-by-step guide to quality system implementation and ISO 9001 certification for SMEs * Designed to reduce the time and effort required, with customisable files provided online to form the basis of a documented quality management system * Updated in line with the ISO 9001:2008 revision of the standard-against which all new certificates are now issued and all existing certificates must be updated to conform