Written in parable form, the work relates the story of Harold, an HR Director, who has fallen victim to the dreaded clutches of info-glut and finds himself paralyzed and unable to move forward because of the deluge of electronic data and e-mail he must fight daily. In a Kafka-esque twist, after such repetitive but fruitless exertion, he actually turns into a hamster running on a hamster wheel, though he’s too busy to even notice. Harold meets the info-coach who recognizes his ailment and teaches him a few effective lessons about managing e-mail – key to which is developing higher quality while getting rid of unwanted excess. The infocoach introduces the COTA system to Harold, which shows him an innovative way of storing all e-mail and electronic media into four main categories: 1. Clients 2. Output 3. Teams 4. Administrative Using this system Harold is able to control his e-mail communications and documents again, and turns back from a hamster into a human...