The Right Phrase for Every Situation . . . Every Time Conflict in the workplace is inevitable. When you have the right words and phrases at your command, you can quickly resolve any fracas, flap, or fray—and prevent it from spreading into an uncontrollable fire. Perfect Phrases for Conflict Resolution has hundreds of ready-to-use phrases, dialogs, and practice scripts for any business altercation, enabling you to rise above the conflict and focus on solving the problem. You"ll possess the language you need to manage any type of conflict with superiors, peers, or employees concerning: Strategy Resources Priorities Cooperation Workload