Command Performance: The Art of Delivering Quality Service
Цена 28.11 USD
EAN/UPC/ISBN Code
9780875845623
Брэнд
Harvard Business
Автор
John E. Martin
Издатель
Harvard Business School Press
Страниц
260
Год выпуска
1994
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.